Everything you need to know
From material basics to ordering logistics — answers organised by topic
Products & Materials
What is the difference between PLA, PBAT, and starch-based materials?
PLA (polylactic acid) is derived from fermented plant starch (typically corn) and provides stiffness and clarity. PBAT (polybutylene adipate terephthalate) is a fossil-derived but biodegradable polyester that provides flexibility and tear resistance — it is the "softener" in most compostable film blends. Starch-based formulations use thermoplastic starch as the primary polymer, offering the highest bio-based content but lower mechanical strength. Most Esinle films use a PLA+PBAT blend optimised for your application.
Are your products food-contact safe?
Our standard PLA/PBAT formulations meet EU Regulation (EC) No 1935/2004 and FDA 21 CFR for indirect and dry food contact. For wet, fatty, or acidic food-contact applications, additional migration testing specific to your food simulant may be required. Always inform our technical team of your intended food-contact use at inquiry stage.
What is the difference between industrial and home compostable?
Industrial composting (EN 13432 / ASTM D6400) requires controlled conditions — 58°C minimum, managed humidity, mechanical aeration — only achieved in a municipal or commercial composting facility. Home compostable (OK Compost HOME / NFT 51-800) requires degradation at ambient temperature (20–30°C) in a typical backyard compost pile, within 12 months. Our standard range is industrially compostable; select thin-gauge products are home-compostable.
How should I store compostable packaging?
Store in cool (15–30°C), dry conditions away from direct sunlight. Shelf life is typically 12 months from production date when stored correctly. Compostable materials will degrade prematurely if exposed to sustained heat, humidity, or UV — this is an inherent material property, not a defect. We recommend FIFO inventory rotation.
What temperature range can your products withstand?
Standard PLA/PBAT films are stable from approximately -20°C to 55°C in use. They are not suitable for hot-fill applications above 60°C or for microwave/oven use. For cold-chain or freezer applications, we can adjust the PBAT ratio to improve low-temperature flexibility.
What can't your packaging do? (Honest limitations)
We do not currently offer: liquid-tight packaging, high-barrier retort pouches, shrink-wrap films, vacuum-seal films, or packaging requiring >12-month ambient shelf life. Our products must NOT be mixed into conventional plastic recycling — they can contaminate the recycling stream. Compostable packaging degrades in a compost environment; if it ends up in landfill, it will not degrade meaningfully.
What is GreenEco resin?
GreenEco is our proprietary brand for custom-compounded PLA/PBAT/starch formulations, developed in-house at our Guangzhou facility — tuned to your specific application rather than off-the-shelf generic compounds.
Certification & Compliance
What certifications do your products carry?
EN 13432, ASTM D6400/BPI, OK Compost HOME, OK Compost INDUSTRIAL, ISO 9001:2015, and BSCI. Not all certifications apply to every SKU — confirm your specific product at inquiry. Full details on our Certifications page.
How can I verify your certifications?
Every certification is publicly verifiable through the issuing body's database. DIN CERTCO, TÜV Austria, and BPI all maintain searchable online registries. Request our certificate numbers from your account manager. See our Certifications page for direct links.
Does PPWR affect compostable packaging?
Yes. From 12 August 2026, PPWR (EU Regulation 2025/40) mandates that all compostable packaging placed on the EU market must hold EN 13432 certification from a notified body, carry standardised labelling, and comply with PFAS restrictions. See our PPWR Navigator for a full compliance check.
Are your products compliant with single-use plastics bans?
Compostable packaging is generally exempt from single-use plastics bans where specifically recognised (e.g. EU SUPD Directive, various US state laws), usually requiring certification to EN 13432 or equivalent. Laws vary by market — we can provide a regulatory summary on request.
Do you provide PFAS-free declarations?
Yes. Every shipment includes a PFAS-free declaration for the relevant SKUs — part of the standard compliance pack.
Ordering & MOQ
What is your minimum order quantity (MOQ)?
MOQ depends on order type:
• Stock items: from 60 cartons (roughly 0.5–1.5 tons depending on format)
• Custom bags: typically 500 kg minimum
• Custom films: typically 1 ton minimum
• Higher minimums may apply for gravure-printed or bespoke formats
These are floors, not absolutes — contact us with your format.
What is the sample process?
1. Tell us your format, dimensions, and target certification. 2. We ship existing stock samples within 48 hours via DHL/FedEx. 3. Custom samples (your size/print) take 5–7 working days, sampling charge credited against your first order.
Can you do custom sizes and printing?
Yes — custom sizing, custom thickness, up to 8-colour flexographic or gravure printing, with a digital proof before production. Gravure cylinders are a one-time cost, reused for repeat orders.
What is the typical lead time?
Standard lead time is 15–25 working days from artwork approval. Rush orders: 10–12 working days for an expediting fee. Stock samples ship within 48 hours; custom samples in 5–7 working days.
What payment terms do you accept?
30% deposit / 70% balance before shipment (T/T) is standard. Net-30 available for established relationships. L/C at sight accepted above USD 50,000.
Can I order mixed products in one shipment?
Yes — mixed containers are standard practice. MOQ applies per SKU, not per container.
Logistics & After-Sales
How is shipping handled?
Door-to-door export logistics — FCL and LCL sea freight, air freight for urgent orders. Standard Incoterm: FOB Guangzhou; CIF/DDP available. Every shipment includes commercial invoice, packing list, bill of lading, certificate of origin, and the compliance pack.
What packaging do you use for transit?
Export-grade pallets with moisture-resistant wrapping; cartons labelled with SKU, quantity, production date, and certification marks. Desiccant packs manage humidity during sea transit.
What if there is a quality issue?
Every batch is sampled and tested before shipment (tensile strength, thickness, seal integrity per AQL 2.5), with records retained for 3 years. Document with photos and batch numbers within 14 days of receipt; confirmed defects are replaced or credited.
Do you offer after-sales technical support?
Yes — storage guidance, conversion troubleshooting, updated certification documentation as regulations change, and reformulation support as your requirements evolve.
Which countries do you ship to?
We export to 40+ countries: EU markets, US and Canada, Australia and New Zealand, Japan and South Korea, and selected markets in Latin America and the Middle East — all with full import-compliant documentation.
What is your return / warranty policy?
We warrant conformance to agreed specification, certification, and quality at time of shipment. Claims must be raised within 14 days of receipt with documentation. As a B2B custom manufacturer, we do not accept returns for demand changes — every order is produced to spec.
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